Technical Support Specialist II - US

Pittsburgh, PA
Full Time
Information Technology
Mid Level

Innovative Systems, Inc. is looking for an experienced Technical Support Specialist II. This individual will be hands on, working with our IT Manager to ensure our IT infrastructure runs smoothly and supporting our employees with hardware, software and related peripheral equipment setup, installation, configuration, and issue resolution. 

You will work at Innovative’s office World Headquarters in Pittsburgh (Greentree) where you will experience an environment known for its fast-paced, diversity, and supportive culture. Consistently named a Top Workplace, Innovative employees feel proud knowing that Innovative’s data quality and compliance solutions help make the world a bit safer!

This is a full-time, in-office role.  Working in-office Monday through Friday during normal business hours with occasional on-call support will ensure growth and success in your role, while you are provided with ongoing training, collaboration and support from your manager, colleagues and peers to support your career growth.

What you will be doing:

  • Provide technical support for employee computer software, hardware, and peripheral equipment including configuration, setup, and troubleshooting and issue resolution via phone, email, or in person
  • Configure, install and maintain local area network hardware, software and telecommunications services such as, servers, routers, bridges, switches, modems, cabling, and Internet service providers.
  • Verify Operational Status of Network and Servers
    • Verify all systems operating as required
    • Check status of Networking devices
    • Check logs of all network configured devices
  • Establish and maintain network user environment, directories, and security.
  • Create / Remove employee access for network, email, cloud-based applications and web site accounts
  • Teams Office365 Management
    • Creation and change of telephone numbers, requested reports, call flow and resolution of tickets
  • Communicate with other departments to report and resolve software, hardware, and operations problems.
  • Documentation of fixes, resolutions or outstanding issues within the ticketing system. 
  • Develop and communicate standards for use, operations, and security of network, personal computers and data
  • Maintain integrity and professionalism in all dealings with internal teams and prospective clients
  • Achieve team and personal objectives

Requirements you must have include:

  • At least 3 to 5 years of previous IT desktop support or related computer technology experience
  • Prior experience working in a small to medium sized company
  • Prior work experience and knowledge of:
    • Windows Server 2016, 2019 and 2022
    • Windows 10
    • Office 365
    • Symanteck
    • Veritas
    • Carbon Black
    • Cisco Firewalls
    • MCP, DCSE, Preferred
  • Highly analytic with a solutions-oriented approach to solving problems
  • Proven ability to troubleshoot and resolve simple to complex technical issues
  • Entrepreneurial mindset and high levels of intellectual curiosity
  • Values and demonstrates adherence to confidentiality and ethics
  • Strong communicator with excellent interpersonal skills
  • Proven ability to understand and convey technical concepts
  • Excellent written and verbal communication skills
  • Results-oriented and resourceful
  • Strong work ethic with a drive to go the extra mile
  • Effective team player and collaborator
  • Ability and willingness to be on call a few times a month

It's a plus if you have:

  • A 2 year technical degree or 4 year college or university degree
  •  MCP, DSCE or A+ Certifications
  • Fluency with other languages

Work environment / physical demands:

  • General office environment
  • May be occasionally required to stoop, kneel, crouch or crawl
  • Must regularly lift and/or move 10 pounds, frequently lift and/or move up to 25 pounds

What is the selection process?

Phone Interviews which will be both non-technical and technical in nature will be conducted with viable candidates as soon as possible.

An onsite interview will consist of meeting with team members for a typical technical and non-technical Q & A session and a hands-on technical assessment.

Innovative provides you with:

Competitive salary, medical, vision, dental, and life and disability insurances. Generous paid time off, tuition reimbursement and a 401K plan are among some of the other benefits in support of your health, career, and financial well-being.

About Innovative

Along with consistently being named a Top Workplace by the Pittsburgh Post-Gazette,  Innovative was also named a technology leader and ranked #1 in customer satisfaction in The Information Difference analyst group’s Data Quality Landscape. With clients in over 60 countries, Innovative has been providing superior enterprise solutions since 1968. 

Our products include data quality solutions for data cleansing and matching, data discovery, data management, and global address validation and geocoding; anti-money laundering (AML) compliance solutions, including sanctions and PEP screening; and specific-purpose business support applications to reduce credit losses, identify better prospects, improve customer service, and better align marketing and business intelligence projects. 

Innovative's world headquarters is in Pittsburgh, Pennsylvania.  Our regional offices are in London, UK; Mexico City, Mexico; Dubai, UAE, and São Paulo, Brazil. 

Innovative is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

*This position does not qualify for work visa sponsorship

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