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Hosted Services Consultant

Due to rapid growth and ongoing global expansion, Innovative Systems, Inc. is looking for a Hosted Services Engineer / Consultant to work at our World Headquarters location in Pittsburgh, Pennsylvania.  In this role, you will be responsible for integrating Innovative's hosted (SaaS) solutions and ensuring Innovative’s high data security and integrity standards.

Our Hosted Services team support Innovative clients in over forty countries and our servers in multiple locations around the world. The team currently processes over 42 billion cloud transactions annually with volumes growing at double-digit rates.

The ideal candidate will have prior SQL Server experience implementing software products within a Hosted Services (SaaS) environment; be highly motivated and team-focused with a passion for achieving high standards and ensuring overall availability and performance of our hosted services against our service level agreements (SLAs).

RESPONSIBILITIES - what you will be doing include…. 

  • Implement Innovative’s software products in cloud computing environments
  • Develop SQL scripts and custom software processes
  • Develop and run batch processes to process client data in accordance with client specifications
  • Remotely maintain all servers supporting cloud services on a global basis
  • Act as a technical resource to the Product Support team
  • Integrate client systems and processes onto ISI’s host systems and processes
  • Support web service calls and set up customer processes
  • Develop, maintain, document, and execute processes to transform data into XML and/or flat-file formats
  • Set up client data transfer processes using FTP and other data transfer protocols
  • Monitor hardware, software, and database activity at ISI’s 3rd-party data centers
  • Respond to and resolve issues in a timely manner, engage other team members as appropriate
  • Provide support to the internal Client Services teams as needed including: project support, pre-sales technical assistance, client needs analysis, and client training
  • Other responsibilities as assigned

QUALIFICATIONS you must have include....

Bachelor’s degree in Computer Science, Information Technology, Mathematics or related STEM major
Skilled with SQL server or equivalent database experience
Experience with at least one of the following: C, C++,C#, .Net, Java, JavaScript, HTML, or XML
Technical expertise with Windows OS or ability to learn
Highly self-motivated with a strong work ethic and extreme attention to detail
Ability to work effectively alone and as a collaborator
High analytic with strong problem-solving / creative thinking skills
High level intellectual curiosity
Excellent written and verbal communication skills
Willing and able to work occasional 24 x 7 on-call support rotation (approximately 1 week per every 4-5 weeks)

ADDITIONALLY it’s a plus if you have...

  • Experience with Power Shell or batch scripting
  • Server side testing experience with Web Services
  • Prior successful experience in a customer / product support role
  • Fluency with other languages

ABOUT INNOVATIVE

Innovative Systems, Inc. is one of the fastest growing global leaders in the development and delivery of software data quality, master data management, and risk/compliance solutions and services.  A rare Pittsburgh gem - Innovative is one of the few truly global, privately-owned companies in the city that can boast of on-going double-digit growth along with an amazing culture!  Our pace is fast, our work challenging, and our style highly autonomous and collaborative. You will find flexibility, superb mentoring and work to challenge you and provide meaningful purpose to enterprises around the world.

We look for exceptional individuals who see possibilities, not limits! Could this be YOU?

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