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Account Manager-Senior

Innovative Systems' rapid global expansion is creating openings for highly motivated Senior level Account Managers to manage existing client accounts and to grow revenues through up sell and cross sell opportunities to client accounts throughout the United Kingdom and other parts of Europe. 

Our ideal candidate will excel at nurturing and growing superior client relationships and have a sincere interest and/or prior experience or knowledge with data management, data analytics, software solutions, or similar technologies and concepts.

This is a full time position based out of our London headquarters office in Tower 42, right in the heart of London’s financial district. In addition to a competitive base salary plus incentive compensation for achieving targets and an excellent benefits package, Innovative has an autonomous, flexible, and open culture, great colleagues, and many opportunities for career growth. Our collaborative environment encourages the easy exchange of information and the building of strong mentorships both locally and with our international colleagues.


As an Account Manager at Innovative, you will get involved in a variety of exciting and challenging activities that can make positive and meaningful impacts on the enterprises you touch.  Your responsibilities will include…

  • Establish, cultivate, and grow relationships with our clients in local markets and those nearby or around the globe
  • Retain existing revenue while managing, negotiating, and growing new revenue and market share through up-selling and cross-selling into assigned customers
  • Serve as a client advocate, maintaining awareness of their business needs and concerns and recommending solutions that align with the client company’s strategic objectives
  • Oversee customer account management, including negotiating and closing of contracts and agreements that meet client needs and maximize profits
  • Develop account strategies and account development plans
  • Ensure leadership is aware of endangered accounts
  • Hold account review meetings utilizing internal stakeholders and leadership to assist you in developing strategies for keeping customers happy and in obtaining successful outcomes
  • Maximize client satisfaction by regular visits and/or calls
  • Maintain active and updated client contacts
  • Deliver webinars and product presentations to provide ongoing education to clients and leads
  • Facilitate contract negotiations and closure with clients
  • Work with other members of the Innovative team to facilitate successful delivery and implementation of Innovative’s solutions
  • Keep product marketing, product management and leadership apprised of challenges, new ideas, findings, and solutions to increase client satisfaction and enhance company growth and market share
  • Keep abreast of the external environment including industry news and the competitive climate
  • Maintain integrity in dealing with internal teams, clients, and partners in a professional manner
  • Assist other teams with client requests or issue escalations as needed
  • Collaborate with sales teams to grow opportunities 
  • Support Innovative’s vision, methodologies, values, and strategies


  • University degree or equivalent experience; level 2:1 or higher
  • Minimum 4 years progressive experience as Account Manager or similar related experience
  • Proven track record of managing, retaining and growing a portfolio of existing accounts 
  • Proven ability to discern and uncover business needs and to correlate software/technology solutions to those needs
  • Proven success in communicating with and influencing stakeholders at all levels of the organization
  • Proven experience in effectively delivering presentations about technology/software
  • High level of intellectual curiosity and an entrepreneurial mindset
  • Highly motivated self-starter with strong commitment to follow through
  • Proven ability to manage multiple projects with high attention to detail
  • Strong interpersonal skills and excellent written and verbal communication skills
  • Results-oriented and resourceful, with a strong work ethic and willingness to go the extra mile
  • Proven effective team player / collaborator
  • Prior CRM experience (Salesforce is ideal)
  • Ability and willingness to travel approximately 10-25% (UK and/or internationally); acquisition and maintenance of proper travel documents


  • Knowledge of Anti-Money Laundering (AML) software, data analysis, data quality, data integration, business Intelligence (BI), or similar technologies
  • Knowledge of data and data management concepts
  • Fluency in other languages such as Spanish, German, French, Chinese, Portuguese, Japanese, Arabic, or others
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